ServiceNow Architect

Posted 02 October 2024
LocationZurich
Job type Permanent
Discipline Enterprise Applications
Reference2745

Job description

Inhouse ServiceNow Architect

 

My client are an end customer of ServiceNow and are currently seeking a ServiceNow Architect to join their ServiceNow team, which contains 6 people. They have a mature ServiceNow environment and currently have ITSM, CSM & SPM. This individual will focus on the ITSM & CSM modules.

 

Responsibilities:

  • Develop and document design concepts and specifications, including effort estimation.
  • Collaborate with internal teams and external development partners to review designs and code.
  • Provide advice and support to internal and external clients on ServiceNow, representing the architectural perspective.
  • Configure and enhance the ServiceNow platform according to out-of-the-box (OOTB) features and best practices.
  • Oversee functional and technical requirements management.
  • Ensure sustainable, high-performance, maintainable, and future-proof design of solutions on the ServiceNow platform (ITSM, ITBM, CSM, IntegrationHub).
  • Participate in the full software development lifecycle, including requirements gathering, business analysis, design, implementation, testing, and documentation.

 

Your Profile:

  • Experience as a software architect with ServiceNow (solution consultant or developer).
  • Expertise in JavaScript, relational databases/SQL, data normalization, object-oriented design, and three-tier architecture.
  • Strong attention to detail, with a commitment to clean code, OOTB solutions, and structured work methods.
  • Knowledge of ITIL and Service Management practices.
  • Willingness to continually improve and stay current in the ServiceNow environment.
  • Proficient in German (C1 level) and good knowledge of English (B1 level).